Customer One

On Tuesday, Wednesday, and Thursday of last week the entire Mercedes-Benz staff here at Mercedes-Benz of Kansas City flew to Denver, CO for a new Mercedes-Benz customer service initiative titled Customer One. This interactive program was geared towards improving every step of your experience while buying a Mercedes-Benz.

A major highlight of the event was a focus on Mercedes-Benz heritage. Known as the brand that invented the car, Carl Benz filed the patent for an automobile 125 years ago. Since then Mercedes-Benz has been the global innovator in automobiles creating everything from ABS brakes to Traction Control, to the more recent innovations of PRE-SAFE and Attention Assist. In fact, Mercedes-Benz has filed 80,000 patents since it began in 1886. That’s 2 per day for the last 125 years!

In addition to covering the rich history behind Mercedes-Benz, we explored stories of how other luxury retailers delight their customers. Using examples from Nordstrom, Mont Blanc, and others, we came up with new ways to make the customer experience a special time for everyone that walks in our door.

Here at Mercedes-Benz of Kansas City we have always prided ourselves on the highest level of customer service, but like Mercedes-Benz, we can never stop innovating. That’s why we make the same promise to you that Carl Benz made over a century ago: The Best or Nothing. 

For a video illustrating the Mercedes-Benz commitment to innovation check out: 

https://www.youtube.com/watch?feature=player_embedded&v=51b8TPmgofk